SMI is a proud finalist of the Insurance Canada Technology Awards (ICTAs) and Runner Up for the People’s Choice Award. The ICTAs highlight and celebrate the use of technologies that impact insurance.
SMI’s submission for the ICTAs detailed our work with our key technology partners, Insurance Systems Inc. (ISI) and Hubio Technology to develop two new services to improve connectivity with our brokers. With our Policy Inquiry service, we have made key policyholder information in our systems available directly to the broker within their own Broker Management System (BMS) – allowing those offices to answer client questions with the click of a button. We are enhancing this real-time service to include Straight Through Processing for the Habitational line of business, to quote, bind, and issue new business all in one session and have official policy documents available the same day. By continuously implementing new technology such as this, SMI stays committed to exceptional customer service for both the broker and the policyholder.