Security and Service since 1908

Complaint Handling

For over 100 years, SMI has been proud to provide exceptional service to our policyholders and brokers.  If we have not met your expectations, we want to know about it.

Our Head Office is located at:
279 3rd Avenue North
Saskatoon, SK  S7K 2H8

We can be reached at:
Phone: 1-306-653-4232 or
Toll Free: 1-800-667-3067

The following agencies can be contacted for further complaint resolution:

For Policy Holders in AB, SK, or MB
Mutual Insurance Companies OmbudService (MICO)

Alternate Procedures for Policy Holders in AB only
General Insurance OmbudService (GIO)

GIO is available as an alternative to MICO for Alberta policyholders


Financial Consumer Agency of Canada (FCAC)
427 Laurier Avenue West
6th Floor, Enterprise Building
Ottawa, Ontario  K1R 1B9
Phone: 1-866-461-3222
Fax: 1-866-814-2224

                  This company was issued a secure rating by the A.M. Best Company, click for additional details

Saskatchewan Mutual Insurance Company
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