Complaint Handling

For over 100 years, SMI has been proud to provide exceptional service to our policyholders and brokers. If we have not met your expectations, we want to know about it.

Our Head Office is located at:

279 – 3rd Avenue North
Saskatoon, SK S7K 2H8

We can be reached at:

Phone: 1-306-653-4232 or
Toll Free: 1-800-667-3067
Email: complaints@saskmutual.com

The following agencies can be contacted for further complaint resolution:

For policyholders in AB, SK, or MB
Mutual Insurance Companies OmbudService (MICO)

Alternate procedures to MICO for policyholders in AB only
General Insurance OmbudService (GIO)

Financial Consumer Agency of Canada (FCAC)
427 Laurier Avenue West
6th Floor, Enterprise Building
Ottawa, ON K1R 1B9
Phone: 1-866-461-3222
Fax: 1-866-814-2224
FCAC Website
Email: compliance@fcac-acfc.gc.ca